We have similar issue for some users have reported VDI desktops black-screening and disconnecting with View 6.2. VMware has introduced a new video driver (version 6.23) in View 6.2 that greatly improves speed and quality, however to utilize this fully we need to be on vSphere 6.0 Update 1a. The other fix would be replace the video driver inside the guest OS of the gold image/persistent desktops which is a difficult process
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